Details of how to contact the Environment Agency.
New Welsh environmental body
On 1 April 2013 Natural Resources Wales will take over our responsibilities in Wales. In most cases, if your query relates to a site or issue in Wales, you will need to call Natural Resources Wales. For any queries about rod licensing or the Carbon Reduction Commitment Energy Efficiency Scheme, you can still call the Environment Agency. Natural Resources Wales will resolve your other queries.
If you do need to contact Natural Resources Wales, you can call them on 0300 065 3000.
Incident hotline
Please call our incident hotline to report an incident on 0800 807060 (Freephone, 24 hour service).
Find out more about the type of incidents we deal with:
Floodline
0845 988 1188 (24 hour service) or Type talk 0845 602 6340
General enquiries
Telephone
Telephone: 03708 506 506* (Mon-Fri, 8am - 6pm)
Telephone from outside the UK: 00 44 1709 389 201 (Mon-Fri, 8am - 6pm)
Minicom service, for the hard of hearing: 03702 422 549*
Online
You can email us directly using our email address or you can complete our online enquiry form (do not email us to report environmental incidents).
Postal address
National Customer Contact Centre
PO Box 544
Rotherham
S60 1BY
Keep in touch
Subscribe to our social media channels and RSS feeds to keep in touch.
Waste registration
Hazardous waste registration: 03708 502 858* (Mon-Fri, 9am - 5pm)
Agricultural waste registration: 0845 603 3113 (Mon-Fri, 8am - 6pm)
Register your boat
Read our boat registration information to find out how to register your boat.
River levels
We measure river and sea levels across England and Wales by collecting data from our monitoring stations along the rivers and the coast.
Press enquiries
Our press office provides resources for journalists in the print, broadcast and electronic media who want information about us and our work.
*Calls to 03 numbers
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
