We know that a "one size fits all" approach is not always what our customers want. We listen to what our customers say and have created a flexible range of services to meet our customers’ needs. These are based on:
- Proven and trusted expertise
- Individually tailored service
- Flexible turnaround times
We also have a dedicated help-desk service to give help and advice to make sure you get the right service.
Tailored report formats
Our sophisticated information management system gives us the flexibility to supply detailed reports in a number of different formats. We also know that emergency situations often mean information needs to be processed quickly – our emergency response service ensures that your needs are met.
Free courier service
We also supply you with labelled sample bottles, as well as offering a free courier service from certain Environment Agency offices. This service transports samples in refrigerated vans to our laboratories.